Customer Service Representatives

Median salary, education path, job outlook, and related careers — based on U.S. labor data.

What a Customer Service Representatives does

These workers answer customer questions, resolve complaints, and provide support across phone, email, chat, or in person. They're often the main point of contact between a company and its customers.

Education & path

The typical entry point is a high school diploma. No degree required — short-term training or on-the-job learning.

Estimated cost of that path: No degree cost. Estimates only — actual cost varies widely by school and financial aid; payback assumes ~20% of income applied.

Related careers

• Office Clerks, General — $45,010/yr
• Secretaries and Administrative Assistants, Except Legal, Medical, and Executive — $47,540/yr
• First-Line Supervisors of Office and Administrative Support Workers — $69,500/yr
• Bookkeeping, Accounting, and Auditing Clerks — $50,670/yr
• Medical Secretaries and Administrative Assistants — $45,930/yr